Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Items must not have been washed. Items must not have been worn, other than to try it on.
Any item not in its original condition, is damaged or stained for reasons not due to our error
Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
All exchanges will be charged return shipping. Once we receive your returned package, we will promptly get your items exchanged for the proper size. Before your exchanged items ship, we will send you a PayPal request for the shipping fees associated to return your package to you. It will not ship until the payment has been received.
** Please note, ALL returns are subject to a 10% restocking fee and you will NOT be refunded for your shipping costs.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: RED BOBBER™ FISHING Co.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
DOMESTIC SHIPPING & TRACKING
Please allow 24-48 hrs for initial order processing (not including weekends or holidays). RED BOBBER™ FISHING Co. uses United States Postal Service (USPS) First Class Mail for all shipments. Once your package has shipped we will send you an email with a confirmation of shipment, which will include your tracking number. To check on the whereabouts of your package, simply enter the tracking number on the USPS website at www.usps.com. Most shipments take 2-5 business days once they have left our facility. All orders placed close to holiday season are not guaranteed to arrive on time by USPS and ordering during this timeframe is at customers risk. Any orders returned back to us from an insufficient or wrong address, the customer will be responsible for the reshipment of the package. While we do all that we can to ensure your order will be delivered on time, we cannot be held responsible for conditions beyond our control, such as severe weather, service interruptions, etc.